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Practice Charter

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Zero Tolerance

The practice doctors and staff work extremely hard and sometimes under extreme pressure. We would ask that patients be understanding and tolerant of any delays - these may be caused by another patient who needs urgent attention.

Any patient who is abusive, violent or threatens violence, or who behaves in an otherwise unacceptable manner will be removed from the practice list. In extreme cases, the police will be called and future treatment will be provided for that patient under the Alternative Medical Scheme (this means seeing a doctor at the police station).

Freedom of Information

The Freedom of Information Act (2000) obliges the practice to produce a Publication Scheme. This is a guide to the "classes" of information the practice intends to routinely make available.

Practice Charter Patient Leaflet Sept 17.doc


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