Patients will be seen in surgery by appointment only. Our receptionists will ask you a few simple questions to ensure the most appropriate Clinician sees you.
Bookings are taken daily by telephone from 8.30am - 6.00pm or you can call in to make an appointment.
Appointments may be made by telephoning the surgeries direct appointments line, these numbers are allocated for appointment booking only, and all other services remain on the main surgery number.
To contact 144 Eye Road please telephone 01733 – 615090
To contact 14 Church Walk please telephone 01733 - 615080
Routine appointments can be booked up to 12 weeks in advance; please ask the receptionist.
Urgent cases will always be seen on the same day by the first available Clinician but you may be triaged by the practice nurse to assess degree of urgency.
If you are unable to keep your appointment please let us know as soon as possible, so we can then offer the appointment to another patient.
Should you require a member of your family require an Interpreter when coming to see the Doctor or Practice Nurse please ensure you notify the receptionist so an Interpreter can be booked
Normally we ask for 24 hour’s notice to arrange these interpreter Appointments.
Triage Urgent Problems
In addition to routine appointments there will be an extra session each day to deal with urgent problems. Please note this is for urgent conditions that cannot wait a few days. In these circumstances, please telephone the surgery and the receptionist on duty will take your name and contact number. A triage nurse will ring you back. The role of the triage nurse is to assess your symptoms, to see whether you would be better being seen by a doctor or by a nurse. Sometimes you may not need to be seen by any of the healthcare professionals at the surgery, but would be better treated by a visit to the pharmacy. If it is necessary for you to be seen by the doctor covering emergencies, the triage nurse will issue you with an urgent appointment.
As these sessions are very busy and the doctor is responsible for dealing with emergencies, we cannot guarantee you will be seen at the agreed time. Nor is it likely that you will be able to see the doctor of your choice. If you wish to see your GP of choice, please book a routine appointment. If your problem is not urgent you may be asked to re-attend at another time to be seen routinely. We make this stipulation out of consideration to other patients. We do offer priority for frail and elderly people and young children. Please mention to the receptionist at the time of booking that the appointment is for a patient in one of these categories.
Book Appointments Online
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use SystmOnline you will need a Practice ID number and Access ID number which are obtained from the practice, and, in conjunction with a password, will be unique to you.
SystmOnline Click here to access SystmOnline (will open a new window).