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**IMPORTANT INFORMATION - CORONAVIRUS (COVID-19)**

Changes to surgery procedures as a result of the coronavirus (COVID-19)

In order to keep our patients and staff safe, we have implemented some changes to our routine systems, including those for appointments, prescriptions, and queries. These changes are focused on reducing unnecessary footfall into the surgery.

All appointments will be assessed by a Clinician over the phone. If the Clinician feels you need to be assessed face to face, arrangements will be made on an individual basis.

All prescriptions will be processed electronically. If you have a nominated pharmacy, your prescription will be sent to them via the Electronic Prescription Service. If you usually collect a prescription or token from us, please take a note of your NHS number and provide this to your chosen pharmacy. Once we have processed your request, they will be able to download your prescription at whichever pharmacy you choose to use. There are a very small number of medications for which we are unable to process prescriptions electronically – you will be advised if any of your medications fall into this category and alternative arrangements will be made for you.

Sick notes: We can email your sick note to you or send via post. Children do not need a letter to explain idsolation or absence from school.

For routine queries, please use the NHS website or contact us by phone.

Important information about the coronavirus (COVID-19)

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases if the public follows Public Health England advice.

The latest advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• A high temperature or
• A new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home. Stay At Home advice can be found here.

Use the NHS 111 online coronavirus service if:

• You feel you cannot cope with your symptoms at home
• Your condition gets worse
• Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.